Porting an existing fax number
Local number portability lets you bring your existing fax number across to UTBox and receive faxes directly into your email as PDFs. You keep the number, and you can stop paying the line rental that goes with it. There are no contracts and no setup fees.
How it works
Porting applies to dedicated fax numbers: the number service moves from your current carrier — Telstra, Optus or another — to UTBox. The number is no longer terminated on the line at your home or office, so the line itself is no longer needed. Once the port is through, everything received on that number is picked up by our internet fax equipment, converted to PDF and emailed to whichever addresses you nominate.
There is no physical work involved in a port, and in most cases little to no down time. We manage the whole process, and faxes are emailed to you as soon as the port becomes active.
Before you apply
Porting is recommended only for numbers on a line with no other services on it. DSL and EFTPOS services on the same line have to be moved elsewhere first — left in place, they can cause the application to be rejected, or see those services terminated if it succeeds.
A successful application typically takes around 15 working days.
Getting started
You only need to fill in one application, and we handle the move for you. Contact us with the number you want to bring across, or call 02 8011 3865. The porting application fee is on the fax pricing page, along with the plans a ported number runs on.
If you do not need to keep your current number, you do not need any of this — a new number comes with the internet fax service.