Fax tracking and management

A common business need is to get information to the right person to deal with it, efficiently and cheaply. Fax tracking routes faxes to different users based on criteria in the incoming fax, and sends a copy to a central address so every incoming fax is accounted for. UTBox sets up barcode tracking for exactly this: incoming faxes are recognised, tracked and routed.

How tracking works

Incoming faxes carry a barcode we provide on the coversheet. Our system reads the barcode and decides who that fax is for. The fax is routed to that person’s email address and to a central address for reconciliation, so faxes meeting a given criterion reach the right recipient without sorting or delivery delays.

The top 5 uses of barcode tracking

1. Linking received faxes to a document management system
2. Faxes arriving on one central number but distributed to the correct department
3. A code per staff member, so a fax to a central number is automatically routed to them
4. Separating junk faxes from legitimate client faxes
5. Advanced document routing in large enterprise environments

The benefits

Tracking cuts processing time for received faxes and improves response times to customers, because the fax reaches the right person in the organisation from the start. Lost and no-action faxes are virtually eliminated.

Call us to talk to a consultant about fax tracking and how it fits your business, or start the 30-day free trial. More on improving your processes.